Here to help

Luma support

Questions about a puzzle, a purchase or something that is not working?

Contact Sergii Priko at prikozhd@gmail.com. Include your iPhone model, iOS version, game mode and a short description. A screenshot or recording can help. Please do not send passwords or payment-card details.

How do the games work?

• Mosaic: drag shapes onto the board to complete lines. Tap a piece in the tray to rotate it.
• Essences: select vessels to sort their colors.
• Crystals: trace a chain of two or more matching neighboring items, then lift your finger.
• Pulse: clear matching groups and combine bonuses to complete the goal.

What does Atelier include?

Atelier permanently unlocks Dusk, Pearl and Amber themes. It is a one-time purchase, not a subscription. Levels and gameplay remain available without it. The App Store purchase sheet displays your local price.

Restore an Atelier purchase

Use the Apple Account that originally purchased Atelier. Open Atelier in Luma and choose Restore Purchases. If the themes remain locked, contact support with the error shown. Do not buy the same unlock again to troubleshoot.

Progress and device changes

Progress is saved locally. Luma has no in-app account or dedicated cloud-sync service. Deleting the app may remove progress; device backup and restore behavior depends on your Apple settings.

Refund requests

Apple handles purchase billing and refund requests through Report a Problem.

Languages, sound and vibration

Settings include English, Ukrainian, Polish, German and Spanish, plus sound and haptic preferences. Haptic availability depends on your device.